Shipping policy
Effective Date: 29 August 2024
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order using the original method of payment.
2. Shipping Locations
We ship to addresses within the UK, USA, Europe, Asia and many other countries. Please submit the delivery address at checkout to confirm we can ship to your address.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 2 - 10 days
- Next-Day Shipping: Currently unavailable
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery method. Exact shipping charges will be displayed at checkout.
5. Order Processing Time
Orders are processed within 1-2 business days (Monday-Friday). Orders placed after 5 PM will be processed the next business day. We do not process or ship orders on weekends or holidays.
6. International Shipping
We do offer international shipping. Exact shipping charges will be displayed at checkout.
7. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in the email.
8. Shipping Delays
We are not responsible for delays caused by the carrier or other circumstances beyond our control (such as weather conditions, customs delays, or postal strikes). However, if your order has not arrived within the estimated delivery time, please contact us at fijivibe679@hotmail.com with your order details, and we will do our best to assist you.
9. Damaged or Lost Items
If your package arrives damaged or is lost during transit, please contact us within 7 days of receiving your order. We will investigate the issue and provide a solution, which may include a replacement or refund.
10. Return Shipping
For information on returning items, please refer to our Return Policy.
11. Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: fijivibe679@hotmail.com
- Phone: 0044 7532788138
Thank you for shopping with us!